Payment & Returns Policy

Grade of Magnets

Some of the Neodymium magnet material items in our store may appear seemingly more expensive than some other online stores. All the Neo raw magnets in our store are of Grade N50, significantly more powerful and expensive than the Grade 40 or 42 material on offer at most other stores. We do not compromise on the grade of the material while other stores are usually shy of specifying their grades.

A higher grade and more powerful material allows you to design your applications with a smaller footprint.

Currency

All items in our store are based in US$ prices.
The minimum order value to checkout from our store is US$15.

Payment

Currently, we accept the following methods to pay for our products:

  1. PayPal:  This is the fastest & most preferred method of payment. Our store integrates directly with PayPal.  You can complete your purchase using our shopping cart and choose the PayPal option upon checkout.  You don't even need to have a Paypal account! You may choose to log in to your PayPal account (if you have one) or simply opt to pay by your credit card (if you do not have an account) and make the payment.  It is incredibly simple, safe and secure. Your orders will also be entitled to same-day shipping if you meet the following criteria.
  2. a.    For Payment made before 12:00 pm (GMT+8) on any business day D,
           Delivery shipment will be made before 5:00 pm (GMT +8) D.
    b.    For Payment made after 12:00 pm (GMT+8) on any business day D,
           Delivery shipment will be made before 2:00 pm (GMT+8) D+1.
    c.    Business Days are Mon to Friday 9:00 am to 6:0 pm, GMT+8.
  3. Cheque/Money Order/Wire :  Upon checkout you will also have the option of placing your order online and mailing in your payment.  Your order will be emailed to us and only upon receipt of funds, we will initiate the delivery process. You can arrange payment in a number of ways:
  4. a)    Cheque / Money Order / Cashier’s cheque:  You can mail your payment to us only in the form of Account Payee company check payable to Lifton Magnets Pte Ltd.  We do not accept personal checks.  Orders paid by cashier's check or money order will be shipped immediately upon receipt of payment.  Orders by Cheque will be processed only upon credit of the amount.

    Send payments to us at:
    Lifton Magnets Pte Ltd
    Block 3023 Ubi Road 3,
    #03-01, Singapore
    408663

    b)    Wire : Alternatively, you may choose to wire the payable to the following  bank account directly. You need to include US$30 for bank service charges, without which we will be unable to honor your transaction and your remittance less the return bank charges will be returned to you.
    Beneficiary Name  :
    Lifton Magnets Pte Ltd  
    Beneficiary Account No  :
    002-901900-5 
    Beneficiary Bank & Branch Name  :
    DBS Bank Limited, Jurong Point Branch
    Beneficiary Bank Address  :
    63 Jurong West Central 3, Singapore 648331
    SWIFT Code  :
    DBSSSGSG 
    Bank Code  :
    7171 
    Branch Code  :
    002 
  5. Cash/Cheque On Delivery (C.O.D) : This option is available only for customers in Singapore, who choose to self-collect their orders. Currently, we are unable to arrange Cash or Cheque collection for deliveries by Registered Post or local courier. We do not accept Personal Cheques. Cheques must be crossed/Account Payee Company Cheques.

  6. Purchase Order / Request Quote:  This option is available only for customers in Singapore. We accept Purchase Orders only from businesses with approved credit.  To open an account with us, please fill up this FORM and email to info@liftonmagnets.com . Account setup takes approximately 14 business days from receipt of all requested information.  Terms of all Purchase Orders are Net 30. Order below $100 will attract a local delivery charge.

Taxation

There will be a Goods & Services tax of 7% for Singapore customers.

Prices including delivery are exclusive of any customs or import duties charged at the destination countries.

Return Policy

If you inadvertently made a mistake in your order

Thats ok, mistakes do happen. Lifton Magnets will accept returns on all magnets in original and resalable condition within 30 days of purchase.  However shipping fees are not refundable.  There is a $10.00 or 20% restocking fee, whichever is greater, for all returned items.  Please email us at info@liftonmagnets.com to receive an RMA number before returning any products. All magnets must be shipped in a box in order to comply with international shipping and carrier regulations. Returns in an envelope or padded envelope will not be accepted. Return refund processing can take 3-4 weeks, from receipt of the return, as all products are individually inspected for damage/use.

Neodymium magnets are prone to breaking due to mishandling so extra caution must be exercised during packaging the shipment. We will not accept returns on magnets that have been damaged in transit due to improper handling, incorrect packing or those that show signs of wear.
Custom orders are not eligible for return unless the products do not meet the original specifications.

Please be sure to provide a complete and correct shipping address.  Any order returned to us as undeliverable because of an incorrect address supplied or an undeliverable address will be refunded the value of the order less shipping and any return shipping charges.  If you would like the order reshipped, we require that you pay another shipping fee, as postage for returned items is not refunded by the carrier.  Any shipments refused by addressee are also subject to shipping and return shipping charges.

If we inadvertently made a mistake in your order

We can make mistakes too. If we sent you the wrong magnets, we will refund the amount you spend to return the shipment to us.  Sometimes if it is a few pieces it may be best to just let you keep the magnets than for you to go to the trouble of returning them, while we go about correctly resending your items.
NOTE:  When you return magnets for any reason you are responsible for shielding the magnets so that the box is not magnetic at the surface.  The best way to test this is to use a paper clip around the outer edges of the box and see if the clip sticks to the side of the box on any side.  If a paper clip sticks, it is too magnetic and needs more sheet metal or a larger box.  Also, any magnets will be better off if you place them in the center of the box and use packing material the will prevent the magnets from sliding to an edge of the box.


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